University of finance – marketing faculty of marketing international marketing final exam assignment


Feedback from customer satisfaction surveys and observation of competitor activity in



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Feedback from customer satisfaction surveys and observation of competitor activity in 
response to marketing plans (marketing research). 
Specific control plan: 
a. 
Implemented 
We are planning strict control measures to monitor product quality and customer satisfaction. This 
will allow for a very quick response in fixing any problems that may arise. 
Trung Nguyen plans the control process: 
- Set goals - product sales goals and annual budget. 


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- Define measurement methods 
- Measure the results at the end of each period 
- Compare results against goals and identify factors that influence good and bad results 
- Identify and take any necessary corrective action if problems occur. 
b. Contingency Plan 
Contingency planning - a process for managing and controlling a crisis or an unexpected problem, 
whether it comes from inside or outside the business. A contingency plan includes identifying 
potential problems, prioritizing issues on a list of most likely problems, and planning to limit damage 
to the business if a potential problem occurs. out. hidden become reality. 
Possible difficulties and risks include: 

The product did not surpass the success of the previous G7 coffee product, leading to 
abandonment by consumers. 

Fierce competition from big, pinched brands that can't sell products 

The danger when entering a new market is the language barrier, leading to a lack of 
information understanding between businesses and customers, between businesses and 
partners. 

Invest too many resources but the efficiency is not high, causing the plan to fail. 


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