English final exam

Introduce yourself as a reservation clerk and your working day.

Present how to make a record of the hotel reservation:

- Types of record.

- Traditional steps of recording information.

You’d like some tea.

For five people.

You want to know what kind of cakes they’ve got.

You’ll take some cakes.

Your room number is 709. You want to know how long it will take.

Find out for how many.

Find out if the guest would like some cakes.

There’s an assortment of cakes.

Find out the guest’s room number.

It’ll take a few minutes.

BỘ VĂN HÓA, THỂ THAO VÀ DU LỊCH TRƯỜNG CAO ĐẲNG DU LỊCH HÀ NỘI ĐỀ SỐ 8

ĐỀ THI TỐT NGHIỆP NĂM HỌC 201.. - 201... HỆ CAO ĐẲNG CHÍNH QUY CHUYÊN NGÀNH QTKD KHÁCH SẠN Môn: Tiếng Anh chuyên ngành ––––––––––––––––––––––––

Introduce yourself as a chambermaid and your working day.

Introduce the layout of a letter.

You would to stay for a few days in a pleasant seaside town where you could easily walk along the coast – but you haven’t made up your mind how long you will stay. You are finding out from the Reservations Clerk at the Cliff Hotel whether the rates and the style of accommodation there will suit you. Ask questions as necessary, and decide whether you want to stay at the hotel, and for how long.

Rate tariff Effective September 2008 / 2009 All rates per person bed and breakfast, per night £11.00, per week £65.00 set lunch £5.00 set dinner £7.00 bar meals and a la carte meals also available. half board, including dinner per week £100.00 full board, all meals per week £130.00 Special weekend rate, all meals Friday Dinner – Sunday lunch £40.00 Special midweek rate, all meals Tuesday Dinner – Sunday lunch £37.00 The hotel has full central heating and a comfortable residents’ lounge; it is licensed to serve alcohol. There are excellent walks from the hotel along the shore in either direction. There is a dinner – dance at weekends, and a band in the bar most nights to lead residents in a sing – song.