ENGLISH FINAL EXAM
I. Introduction (02 marks)
Introduce yourself as a hotel receptionist and your working day.
II. Topic (04 marks)
List the steps of taking hotel reservation by telephone.
III. Situation (04 marks) Checking in
Student will be an Employee and Examiner will be a Guest. Make a conversation between the Guest and the Employee.
Guest: You are Mr Conrad Burke from Brown Chemicals Ltd., Edinburgh. You with your wife have just arrived at the Hanoi hotel and now are checking into the hotel. You’ve got a booking for tonight. You will have a late dinner.
Employee: You are working for Hanoi Hotel and now receiving guests at the front desk. After checking you find the guests have got a booking for a double room with bath. Give them the key and key card. The room number is 306. Ask if the guests will have dinner. The hotel has a restaurant and a bar and Room service. Dial 09 if they want a late dinner. The porter will show them up.
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Lưu ý: Thí sinh phải bảo quản đề thi và nộp lại đề trước khi rời khỏi phòng thi
BỘ VĂN HÓA, THỂ THAO VÀ DU LỊCH
TRƯỜNG CAO ĐẲNG DU LỊCH HÀ NỘI
ĐỀ SỐ 7
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ĐỀ THI TỐT NGHIỆP NĂM HỌC 201.. - 201...
HỆ CAO ĐẲNG CHÍNH QUY
CHUYÊN NGÀNH QTKD KHÁCH SẠN
Môn: Tiếng Anh chuyên ngành
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