ENGLISH FINAL EXAM
I. Introduction (02 marks)
Introduce yourself as a hotel receptionist and your working day.
II. Topic (04 marks)
List the things a hotel receptionist often does when a guest checks out.
III. Situation (04 marks) Hotel Reservation
Student will be an Employee and Examiner will be a Guest. Make a conversation between the Guest and the Employee.
Guest: Telephone the Hanoi Daewoo Hotel to make a reservation. Be ready to give details of the dates and the type of room you need. Find out what the Reservation Clerk can offer you. Decide whether to make a firm reservation or not.
Employee: You are a Reservations Clerk working for the Hanoi Daewoo. You are unable to give the Guest exactly what he/she wants, but you can offer an alternative. In this case you can offer the room type he/she wants, but for different dates.
Take the Guest’s reservation if he/she decides to make a firm reservation.
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Lưu ý: Thí sinh phải bảo quản đề thi và nộp lại đề trước khi rời khỏi phòng thi
BỘ VĂN HÓA, THỂ THAO VÀ DU LỊCH
TRƯỜNG CAO ĐẲNG DU LỊCH HÀ NỘI
ĐỀ SỐ 3
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ĐỀ THI TỐT NGHIỆP NĂM HỌC 201.. - 201...
HỆ CAO ĐẲNG CHÍNH QUY
CHUYÊN NGÀNH QTKD KHÁCH SẠN
Môn: Tiếng Anh chuyên ngành
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