ENGLISH FINAL EXAM
I. Introduction (02 marks)
Introduce yourself as a reservation clerk and your working day.
II. Topic (04 marks)
- Introduce the following jobs in a typical hotel: reservation clerk, receptionist, waiter and cashier.
- Which job would you like to take? Why?
III. Situation (04 marks) Hotel Reservation
Student will be an Employee and Examiner will be a Guest. Make a conversation between the Guest and the Employee.
Guest: You with your family would like to go on holiday for a weekend. You’re telephoning the Hanoi hotel to book two connecting double rooms for the weekend of July 23rd – 25th. As a second possibility you’d like August 13th – 15th. You’d like to know the price, and whether the hotel has a swimming pool and a games room for children.
Employee: You are working for Hanoi Hotel and taking a booking by phone. After checking you find the hotel is fully booked until August 10th. You can confirm a booking for August. The hotel has a special weekend plan for families of four or more costing US$ 869 to include rooms, breakfast, dinner, tax and service for three nights.
The hotel has a swimming pool as well as a games room.
You need a deposit of US$ 265.
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Lưu ý: Thí sinh phải bảo quản đề thi và nộp lại đề trước khi rời khỏi phòng thi
BỘ VĂN HÓA, THỂ THAO VÀ DU LỊCH
TRƯỜNG CAO ĐẲNG DU LỊCH HÀ NỘI
ĐỀ SỐ 16
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ĐỀ THI TỐT NGHIỆP NĂM HỌC 201.. - 201...
HỆ CAO ĐẲNG CHÍNH QUY
CHUYÊN NGÀNH QTKD KHÁCH SẠN
Môn: Tiếng Anh chuyên ngành
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