ENGLISH FINAL EXAM
I. Introduction (02 marks)
Introduce yourself as a chambermaid and your working day.
II. Topic (04 marks)
Make a list of the main services from a hotel you know.
III. Situation (04 marks) Checking out
Student will be an Employee and Examiner will be a Guest. Make a conversation between the Guest and the Employee.
Guest: It’s 9.00 am. You were in room 517 and you’d like to check out.
You only have a cheque, and you haven’t got a bank card.
Employee: It’s 9.00 am and a guest comes to the desk.
The bill comes to US$ 547.
The hotel policy is not to accept cheques.
You ask the guest to show you his/her passport or some other identification.
Ask him/her to give you his/her address.
Say thank you to the guest. Give the guest his/her receipt.
Say good-bye to the guest.
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Lưu ý: Thí sinh phải bảo quản đề thi và nộp lại đề trước khi rời khỏi phòng thi
BỘ VĂN HÓA, THỂ THAO VÀ DU LỊCH
TRƯỜNG CAO ĐẲNG DU LỊCH HÀ NỘI
ĐỀ SỐ 13
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ĐỀ THI TỐT NGHIỆP NĂM HỌC 201.. - 201...
HỆ CAO ĐẲNG CHÍNH QUY
CHUYÊN NGÀNH QTKD KHÁCH SẠN
Môn: Tiếng Anh chuyên ngành
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