5s a quality improvement tool for sustainable performance: literature review and directions



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1.5.2 Seiton: Set in Order 
Neatness reflects the efficiency at workplace and is usually reflected and analyzed by 
time taken in getting and putting back the things during the working period (Lanigan, 2004). The 
objective of the second element of 5S is to develop the economical use of workspace with neat 
and orderly storage of goods. Seiton requires prioritization of the necessity and importance of 
goods/equipment to maximize ease of location. The key questions who, what, why, where, when 
and how (Imai, 1986) should be asked of oneself in respect of each item (Ho, 1997). This activity 
involves ensuring designated locations for all items in the workplace, thereby facilitating 
employees to have efficient control over the operations and helps employees to meticulously 
plan materials, supplies, or tools requirements (Brady Worldwide Inc., 2008). The location of 
each items or things should be very much clear so that anyone can find the useful items at any 
time (Chapman, 2005). The benefits of Seiton are rapid processing, reduction of error, discipline 
and creative ideas generated along with high moral (Sorooshian et al., 2012). 
1.5.3 Seiso: Shine 
The third S, Seiso, means ‘Cleaning’, which emphasizes self-inspection, cleanliness and 
creating a faultless workplace (Kobayashi et al., 2008). This step includes three primary 
activities which include getting the workplace clean, maintaining its appearance, and using 
preventive measures to keep it clean (Gürel, 2013). Shining at the workplace eliminates dirt, 
dust, fluids, and other debris. It is believed by the Japanese that cleaning of workplace means 
cleaning of their mind. It is necessary for every employee to accept the responsibilities by clear 
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hearted to clear out their individual areas (Ho, 1997). The unorderly progression of cleaning tend 
to create various problems in production processes. 
An effective maintenance schedule should be developed to sweep or clean the dirt from 
the equipment, machines and free the workspace area from contaminated particles. A checklist 
can facilitate the employee about the work in future in that activity. It focuses on cleanliness with 
a formation of teams targeting specific area for cleaning which include machinery, surrounding 
and storage area. It also helps in identifying unplanned breakdown of the machinery (Chapman, 
2005). The benefits of Cleaning include: reduced equipment failure, improved product quality
improved safety at work and cheerful work environment (Sorooshian et al., 2012). 

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