10
Customers
In general, Korea's GDP per capita has decreased slightly as people tend to save more due to political
issues in 2016 (Economics
of Trade, 2016). However, Korea's middle class still makes up more than
65% of the population (The Hankyoreh 2015) and Korea's coffee consumption
ranks sixth in the
world (Hankyung 2016). These phenomena imply a change in customer behavior in Korea. It is not
the price but the value that is important to customers when entering a cafe (Jang 2012). In fact, Shugan
(1984) suggested that customers often use the price of the product to judge the quality of the product.
Therefore, Trung Nguyen should focus on balancing the value offered and an affordable price.
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