5
Provide advice on how to use the right sauce for each dish.
Assist customers in choosing products that suit their needs.
Answer customer questions about products and services.
Self service:
Self-service: build a website and
use sales channels such as
shopee and facebook so customers can easily find product
information, order and pay.
Provides articles and videos on how to use sauce.
Create chatbots to answer frequently asked questions from
customers.
Community:
Encourage customers to share their product
usage experiences
on social networks.
- Level of interaction:
Frequent:
Share articles and videos about cooking on social networks.
Interact with customers on online and offline channels.
When necessary:
6
Provide 24/7 customer care service to answer customer
questions.
Support customers in returning products.
Resolve customer complaints.
- Target:
Attract new customers: Organize promotions, giveaways,...
Increase revenue:
Introduce new products, product combos,...
5. Key Resources
-
Team members have all the necessary departments in
a start-up business such as
IT, Design, Marketing
-
All members have the mindset and ability to learn quickly to develop projects
-
Mentor provides a premium metric account to measure
and learn about reporting
information of the healthy (sauce) industry and has business knowledge and
experience in the healthy food industry. From there,
the team can clearly draw
customer portraits to target more specifically
-
SE guys design websites
and have demo products
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