The impact of human capital management on operational performance at the gambia national water and


Table 4.2 Committed, enthusiastic and passionate



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Table 4.2 Committed, enthusiastic and passionate 
Variables 
Responses 
Percentage 
Strongly Agree 
82 
64.6 
Agree 
42 
33.1 
Neutral 

2.3 
Total 
127 
100.0 
Source: Researcher’s field work; Dec.2012 


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When asked about their commitment and passion for the jobs they do, 82(64.6%) 
respondents said they were strongly committed, enthusiastic and passionate about their 
jobs. Fourty-two (33.1%) also expressed their commitment, enthusiasm and passion for 
the jobs they do. Only 3(23%) were neutral about this. For whatever reasons, what is 
important here is the fact that people are ready and willing to work because they love 
the job they do. This is in line with Vroom’s expectancy theory which states that the 
more an employee is satisfied intrinsically and becomes passionate about his/her job, 
the better work results are expected.
 
 
Figure 4.4 Extra effort and time 
Source: Researcher’s field work; Dec.2012 
In order to ascertain their willingness to put in extra effort and time to get work done, 
86(68%) respondents were strongly willing and 38(30%) respondents were also willing 
to put in extra effort and time. Only 3(2%) respondents were neutral. This illustrates the 
fact that NAWEC employees demonstrate high sense of obligation and commitment to 
work. There may be other varying factors such as inadequate training, lack of right tools 
to work with and so on which may deter them from achieving desired objectives and 


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performance levels but overall, their commitment to work over and above work hours 
was evident especially in the operational sectors of the Company.

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