The impact of human capital management on operational performance at the gambia national water and



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RACHEL GRACE NICOL-KEITA

4.6.4 Self-managed teams 
The idea to encourage self managed teams at both divisional level and Companywide 
was welcomed by 4 out of the 8 officials interviewed. They posited that self-managed 
teams are good and should be encouraged companywide. Their argument was that it 
will “keep people on their feet” as expressed by one. Self-managed teams they said
encourages the individual employee involved as he/she exhibits potentials that may 
have been hidden. It also gives a sense of responsibility and independence. This 
motivational aspect of it can lead to higher commitment and enthusiasm to work hard 
for the Company to achieve its goals. Some said that self managed team working 
develops in the staff the sense of “able to do”. Generally it is believed that self-managed 
teams “encourages challenges, creates opportunities for staff to build their capacity and 
increases their confidence level”. 
Four others were a little more apprehensive and saw self-managed teams as a good idea 
in certain administrative set-ups but not in an operational situation like NAWEC. Their 
concern was the fact that NAWEC operations are very critical and would rather not 
encourage self-managed teams but group team working, where the whole unit or 
division works as a team. The lesser apprehensive ones who saw it as a means of 
relaxed authority, would want to ensure that there is goal congruence in the teams as 
well as give very clear and precise terms of reference for all team members to avoid 
ambiguity.


58 
4.6.5 Pay for Performance 
Interviewees were asked to give their views on performance related pay policy and they 
all clearly expressed their view that it is one of the most important policy to be 
implemented and properly managed by the human resource division. One of them is 
quoted thus; “If pay is not performance based, then staff become dead wood”. They 
agreed that promotions must be performance based and therefore saw the need for an 
appraisal system which is not in place currently. This would mean that the 
compensation practice must be fair and equitable. Performance must be assessed before 
any compensation is given by setting targets. It was also viewed as a tool to reduce 
wastage and unnecessary labour costs. When properly managed, pay for performance 
encourages high performance but when badly done or not practiced at all, it discourages 
high performers and achievers. The concept was said to be problematic to implement 
but very important for the success of any organization.

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