The impact of human capital management on operational performance at the gambia national water and



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RACHEL GRACE NICOL-KEITA

 
Figure 4.8 Opinion Counts 
Source: Researcher’s field work; Dec.2012 
Just as we have observed earlier, figure 4.8 indicates that 30(24%) respondents’ opinion 
counts when it comes to decisions taken on the day to day operations of their unit. 
Others, 48(38%) of them were also in agreement that their opinions count. 24(19%) 
respondents were neutral while 25(20%) respondents disagreed to this point meaning 
their opinions do not count in the day to day operations of their unit. This is consistent 
with earlier observed results on the relatively low involvement of employees in the 
decision making process Companywide. Generally, employees who feel a part of their 
workplace and can see evidence that they are making meaningful contributions to the 
success of the organization will give extra effort to get the job done.
4.5 
Respondents’ demographic data 
The researcher sorts the age, educational background, income level and job category of 
respondents to understand the diversity of the sample population. This information 


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would be relevant in the setting of long term human resources policies, knowing what 
composes the human resources of the Company especially in terms of age and 
educational background.
Figure 4.9 Age of respondents 
Source: Researcher’s field work; Dec.2012 
The Figure 4.9 above shows the age of respondents. From the pattern that emerged
28(22%) of respondents, are between the ages of 18 to 30years. The highest number of 
respondents 76(60%) were between 31 and 45 years while 19(15%) respondents were 
between 46 and 55 years. Only 4(3%) respondents were above 55 years. This shows a 
staff population of young adults most of whom are fresh graduates from school with 
very little knowledge beneficial to the operations of the Company. This study has 
validated the fact that this is as a result of the retirement of many old staff and high 
turnover in the past five years. In as much as the Company needs “new blood”, or fresh 
ideas into the system, the Company’s Operations highly depends on institutional 
memory which is lacking with these new employees.

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