The impact of human capital management on operational performance at the gambia national water and
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Table 4.3 New and better ways Variables Responses Percentage Strongly Agree 72 56.7 Agree 52 40.9 Neutral 3 2.4 Total 127 100 Source: Researcher’s field work; Dec.2012 From Table 4.7 above, despite the lack of appropriate tools to work, coupled with other lack of resources, 72(56.7%) respondents strongly expressed their resolve to look for new and better ways of doing things. Fifty-two (40.9%) respondents also responded that they do look for new and better ways of doing things while 3(2.4) respondents were neutral. This confirms their felt obligation to help the Company achieve its goals by improvising where the need arises. They are also willing to learn new and better ways that would ease their jobs and attain higher and better performance. 4.3 Work attitudes and Behaviours In order to ascertain how positive work attitudes and employee behaviour translate to individual and organizational performance, the influence of the following factors on performance was sort. 46 Figure 4.5 Good working relations and environment Source: Researcher’s field work; Dec.2012 The work environment strongly influences the extent to which employees are engaged in their work and committed to the organization. Deming (2000) describes that the physical work environment can cause stress which hinders employees from performing at the desired level. This could be, for instance, the lack of the right tools or the breakdown of a machine or computer system making it impossible to use. The study has showed by 59(46.5%) of the respondents from figure 4.5 above, strongly agreeing to the fact that their working relations and environment do influence their work performance. Another 54(42.5%) also agreed to this fact. Eight (6.3%) respondents were neutral while only 6(4.7%) respondents disagreed to this point. This means good working relations must be encouraged and the enabling environment created for employees to deliver better services. tải về 1.26 Mb. Chia sẻ với bạn bè của bạn:
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