The impact of human capital management on operational performance at the gambia national water and



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RACHEL GRACE NICOL-KEITA

3.6.3 Staffing Situation 
NAWEC has 9 divisions each headed by a Director who reports directly to the 
Managing Director. The Directors also supervises Managers who work under their 
divisions. There is currently 1546 permanent staff employed by the company, more than 
50% of which are unskilled labour.


38 
Figures 3.2 Nawec Organogram
Source: NAWEC files, Nov. 2012 
3.7 
Data /information collection from NAWEC 
An approval letter was obtained from the Management of NAWEC and all relevant 
secondary data were provided from the Company records by the HR division. Also it 
was emphasized to the employees that their participation was completely voluntary and 
their identity totally out of the scene, for fear of any reproaches or negative 
consequences. Only the overall results would be provided for the benefit of both 
employees and Management.


39 
CHAPTER FOUR 
DATA PRESENTATION ANALYSIS AND DISCUSSION 
4.0 Introduction 
This chapter presents, discusses and analyzes the primary data collected from The 
National Water and Electricity Company Limited, (NAWEC). The data were analyzed 
using the 17
th
version of the Statistical Package for Social Sciences (SPSS statistics 
17.0) giving the interpretations of the responses to the questionnaires and the 
transcribed information gathered from the face-to- face interviews that were conducted. 
Visual objects such as tables, graphs and bar charts were generated through Microsoft 
excel. 
The interviews threw more light on the findings from the questionnaires. Those 
interviewed were top management officials whose contribution was very important for 
the validation of the data. As decision makers, it was important that they were 
interviewed because they would facilitate the implementation of possible 
recommendations. The questionnaires and interview that were administered to 
randomly selected members of the staff were designed to assist the researcher explore 
and understand the relationship between a selected bundle of human resource practices 
in NAWEC that make up human capital management and its usefulness on the 
operational performance of the Company.
One hundred and fifty-five questionnaires were administered to respondents who were 
randomly selected across all the divisions of the organization and 127 (82%) were 


40 
received. The questionnaire consisted of 17 item questions. Below is an analysis of the 
collected data.

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