The impact of human capital management on operational performance at the gambia national water and

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Board of Directors which is appointed by the Honourable Secretary of State for 
Petroleum, Energy and Mineral Resources. The Managing Director, appointed by the 
President, is responsible to directly oversee the operations of the Company. The 
electricity, water and sewerage assets are owned by government but managed and 
operated by NAWEC. As a public enterprise NAWEC has not operated on a 
commercial basis in the sense that both water and the provincial services are being 
subsidized by the Electricity Division. Although NAWEC has achieved financial 
sustainability for its normal operations, it still lacks the resources and capabilities, both 
human and technical to properly expand the electricity system. Due to this the system is 
ill equipped to satisfy the growing demand and needs substantial investment for 
maintenance and expansion. (Source: NAWEC files, Nov. 2012) 
3.6.2 Main Activities
NAWEC is engaged in the generation and provision of electricity, water and sewerage 
services for domestic, public and industrial purposes. The Company is committed to 
expanding its coverage and aims at increasing the installed capacity to at least 180 
Megawatts by 2020. Electricity losses are estimated at 30%. This represents both 
technical and non-technical (commercial) losses. The estimated losses for water ranges 
from 16 - 20%.
It was noted during the 2008 assessment, that the Transmission and Distribution (T&D) 
constituted one of NAWEC’s biggest weaknesses. All reports referred to inadequate 
installations. Losses were said to be over 30% mostly induced by the obsolete 
installations of the distribution network and lack of adequate/required knowledge among 

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existing staff. The know-how to maintain the network has considerably dropped due to 
high turnover of qualified staff. The staff morale within the T&D unit did not reflect the 
required motivation to redress the obsolete situation.
On the Corporate Business Plan 2009 – 2012, the following activities were identified 
and scheduled to be implemented: Intensive External Training programs through the 
West African Power Pool (WAPP) and KNUST, Ghana; Selective Recruitment 
procedures, team building; communication and merit based compensation. In 2010, a 
crash program was sponsored by the European Union in Tema, Ghana under the 
coordination of WAPP for transmission and distribution personnel from all four 
participating countries, namely The Gambia, Ghana, Sierra Leone and Liberia. First 
degree in both Mechanical and Electrical engineering are currently pursued at KNUST 
under the sponsorship of NAWEC.
(Source: NAWEC files, Nov. 2012) 

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