The impact of human capital management on operational performance at the gambia national water and

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of the interviewees were of the opinion that there was very little or no job security at 
public institutions such as NAWEC. Although this fact was inferred, the interviewees 
expressed concern about how senior officials in such institutions do not see 
opportunities for growth or development. As a result, qualified personnel and 
professionals do not want to work for institutions like NAWEC. Related to this point is 
the issue about title. The fact that some people want to be recognized with authority, 
one of the interviewees thought that introducing job titles that attract such individuals, 
will be beneficial. Another concern which was raised by all the interviewees is the lack 
of appropriate and required talent in the labour market. The educational system of The 
Gambia is such that technical training centres do not train on the speciality areas 
required by NAWEC. The very few who may be qualified are mostly hard to come by 
as they are unwilling to work for such institutions.
4.6.3 Impact of training on performance
The impact of training on performance in the past five years was generally seen to be 
positive, but interviewees were quick to say that much needs to be done. Training 
according to them is employee driven and as a result, “not specialized or appropriate for 
the tasks to be done”. Even though the impact could not be measured, it was felt and 
seen in the new and creative ways the trained employees now perform their duties. 
Aside the higher performance, increased productivity and higher morale were evident 
among those trained or on training. This is because, the trained employee develops self 
esteem and confidence to do his/her job better. The felt positive impact was more 
towards the individual than the Company. It was therefore a unanimous call for the 
Company training needs to be considered by introducing more company operations 

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oriented factory training than just providing academic programs which are not job 
specific.

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