The impact of human capital management on operational performance at the gambia national water and



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RACHEL GRACE NICOL-KEITA

 
CHAPTER FOUR:
 
DATA PRESENTATION ANALYSIS AND DISCUSSION .. 39
 
4.0 Introduction ........................................................................................................... 39
 
4.1
 
Human Resource practices in NAWEC ................................................................ 40
 
4.2
 
Employee commitment and felt obligation ........................................................... 42
 
4.3
 
Work attitudes and Behaviours ............................................................................. 45
 
4.4
 
Decision making and Employee Involvement ....................................................... 48
 
4.5
 
Respondents’ demographic data ............................................................................ 50
 
4.6
 
Interview with top management officials .............................................................. 54
 
4.6.1 
 
Recruitment process .............................................................................................. 55
 
4.6.2
 
Issues in acquiring talent ....................................................................................... 55
 
4.6.3
 
Impact of training on performance ........................................................................ 56
 
4.6.4
 
Self-managed teams .............................................................................................. 57
 
4.6.5
 
Pay for Performance .............................................................................................. 58
 
4.6.6
 
Communication ..................................................................................................... 58
 
4.6.7
 
Career development ............................................................................................... 59
 
4.6.8
 
Retention Schemes ................................................................................................ 59
 
4.6.9
 
Involvement and empowerment ............................................................................ 60
 
4.6.10Benefits of Talent Acquisition, development and retention ................................. 60
 

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