The impact of human capital management on operational performance at the gambia national water and



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RACHEL GRACE NICOL-KEITA

SECTION D - Decision Making
11) I am encouraged to suggest new and creative ways to get the 
work done and to think ‘outside the box’
12) I am involved in establishing my goals and objectives
13) My opinion counts in the day to day operations of my unit 
SECTION E - Basic Demographic Data


77 
c) Category E – F
[ ] 
d) Category G 
[ ] 
17) What job category do you belong?
a) Clerical
[ ] 
b) Supervisory
[ ] 
c) Managerial
[ ]
d) Senior Management 
[ ] 
Thanks for your time and cooperation
Appendix 3
 
INTERVIEW GUIDE (Questions to selected individuals at NAWEC) 
(Administered face to face) 
 
1. How would you describe the recruitment process in the Company? Is there any 
policy guide for it?
2. What are the major issues in acquiring talent? Recommended Solutions?
3. How has training impacted on performance in the past 5 years?
4. Would you encourage self-managed teams in your Division? Company-wide? 
5. What is your view on performance related pay policy?
6. How would you describe Communication in general in and around the Company? 
7. How is staff development practised in NAWEC? Any Career Development Plan in 
place?
8. What retention schemes do you have in place? As Management/Director
9. In your opinion would involvement and empowerment of employees lead to a change 
in work attitudes? 
10. What do you understand by talent acquisition, development and retention? How 
relevant is it to the Organisation?


78 
 
 
 
 
 
 
 
 


79 
Appendix 4
Permission to do Research work on NAWEC
 

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