The impact of human capital management on operational performance at the gambia national water and
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Limitations of the study Data collection was somehow impeded by some ethical issues that could not be stated for security reasons. Also due to some fear of reprimand, there was a lot of indifference and apprehension on the part of interviewees and respondents as most of the employees felt very uncomfortable to speak out on the subject matter of the study. The absence or inaccessibility of reliable records and reports on NAWEC activities within the past five years also limited the research investigation. 1.8 Organization of the study The study is organized into five chapters. Chapter one gives a general background and an introduction on the research problem, objectives, research questions, scope, limitations and the plan of the study. Chapter Two dealt with the review of relevant literature pertaining to the research problems and concepts particularly as they apply to The National Water and Electricity Company, (NAWEC). The benefits and moderating effects of human capital management was also looked into. 8 Chapter Three explains the research methodology used for collecting, coding and analyzing the primary data. It also explains why and how the data is analyzed to achieve the objectives of the study. Chapter Four is a discussion of the results of the questionnaires distributed and the interviews held and how these responses have answered the research questions and achieved the research objectives to effectively address the research problem. Chapter Five focuses on the research findings, conclusions drawn and recommendations to the Management of NAWEC to reduce operational losses and improve efficiency through an effective Human Capital Management. |