The impact of human capital management on operational performance at the gambia national water and


Employee Involvement and Information Sharing



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RACHEL GRACE NICOL-KEITA

2.3.4 Employee Involvement and Information Sharing
First, open communication about financial performance, strategy and operational 
matters not only ensures workers are informed about organizational issues, it also 
conveys a symbolic and substantive message that they are to be trusted and treated in an 
open and positive manner. Second, for team working and to be successful, workers 
require information in order to provide a basis from which to offer their suggestions and 
contribution to improvements in organizational performance. 
2.3.5 Self Managed Teams/Teamworking 
Team working has been identified by many employers as a fundamental component of 
organizational success (Marchington 1999). ‘Evidence suggests that employees who 
work in teams generally report higher levels of satisfaction than their counterparts 
working under more traditional regimes, although they also report working hard as 
well’. Researches in the past suggests that self-managed teams produce a form of 
control more powerful, less apparent and more difficult to resist than that of the former 
bureaucracy because it shifts the locus of control from management to workers. 
2.3.6 High compensation contingent on Performance 
Rewards should reflect different levels of worker contribution, perhaps being paid as a 
regular bonus or through profit sharing schemes. Despite the extensive criticisms of 
performance-related pay, it is included in most lists of ‘best practice’, particularly those 
conducted in the United States of America. Rewards should not be restricted to pay 
alone and it can then relate to employee contributions to organizational performance, 
whether on an individual, department or establishment-wide basis. 


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2.3.7 Reduction of Status differences/harmonization
The principal point behind moves to single status and harmonization is that it seeks to 
breakdown artificial barriers between different groups of staff, thus encouraging and 
supporting team working and flexibility. Different surveys vary in their reports but the 
conclusion is that Human Resource practices are not embedded in a majority of work 
places especially in the public sector. A few have put in place coherent range of 
practices considered or associated with improved higher performance. 

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