The OmnI-ChAnnel eCOsysTem
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8.
Outsourcing.
Service providers sign a contract to provide total manage-
ment of a company’s activities in an area in which
the provider has particular
expertise (computer operations, janitorial services, print shop, cafeteria, repair
parts, tool crib). The outsourcer then takes over the channel product func-
tion for products associated with the outsourced activity (janitorial supplies).
Outsourcing has spread to virtually every area of the business (repair
part stock-
room, legal, accounting) and may not use merchant wholesaler-distributors.
Wide variety of applications and growing.
Examples: Infosys, R.R. Donnelly.
9.
Direct Mailer.
Direct mail advertising companies expanding services in con-
junction with market research database services to directly
market narrower line
products. Product logistics and support performed by either the manufacturer or
outsourced to a third party.
Examples: Big-ticket
consumer products, high-margin,
low-service-requirement
industrial and commercial equipment.
10.
Bartering.
Service provider, usually an
advertising or media company, signs
a barter arrangement with a manufacturer to
exchange product for media
advertising time or space. Bartered product is then rebartered or redistributed
through other channels.
Examples: Consumer and commercial products that have been discontinued
or for which demand has slowed considerably.
11.
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