Marketing Channel Strategy



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Marketing Channel Strategy An Omni-Channel Approach

Robert W. Palmatier is Professor of Marketing and John C. Narver Endowed 
Professor in Business Administration at the Foster School of Business, University 
of Washington, USA and the Research Director of the Sales and Marketing Strategy 
Institute.
Eugene Sivadas is Professor of Marketing and Associate Dean at the Milgard 
School of Business, University of Washington Tacoma, USA.
Louis W. Stern is John D. Gray Distinguished Professor Emeritus of Marketing at 
the Kellogg School of Management, Northwestern University, USA.
Adel I. El-Ansary is the Donna L. Harper Professor of Marketing at the University 
of North Florida, USA.



Marketing Channel 
Strategy
An Omni-Channel Approach
Ninth Edition
Robert W. Palmatier,
Eugene Sivadas, Louis W. Stern, and
Adel I. El-Ansary


First published 2020
by Routledge
52 Vanderbilt Avenue, New York, NY 10017
and by Routledge
2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN
Routledge is an imprint of the Taylor & Francis Group, an informa business
 2020 Taylor & Francis
The right of Robert W. Palmatier, Eugene Sivadas, Louis W. Stern, 
and Adel I. El-Ansary to be identified as authors of this work has 
been asserted by them in accordance with sections 77 and 78 of the 
Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or 
reproduced or utilized in any form or by any electronic, mechanical, 
or other means, now known or hereafter invented, including 
photocopying and recording, or in any information storage or 
retrieval system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks 
or registered trademarks, and are used only for identification and 
explanation without intent to infringe.
Library of Congress Cataloging-in-Publication Data
A catalog record for this title has been requested
ISBN: 978-1-138-59393-0 (hbk)
ISBN: 978-0-367-26209-9 (pbk)
ISBN: 978-0-429-29199-9 (ebk)
Typeset in ITC Stone Serif
by Swales & Willis Ltd, Exeter, Devon, UK
Visit the website: www.routledge.com/cw/marketingchannelstrategy


Brief Contents
Lists of Figures, Tables, Sidebars, and Appendices xix
Preface xxiii
Acknowledgments xxvii

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