Ch00fm-pgs-Martichenko/Goldsby

Visibility To design and implement a logistics system that is visible to

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lean-six-sigma-logistics

Visibility
To design and implement a logistics system that is visible to
all stakeholders
Understandability
Create a supply chain that is understandable to all users
Measurability
Develop “corporate dashboards” and effective “measurement systems”
Actionability
Effectively implement change and improvement as required from
feedback mechanisms
E. Logistics Professional Responsibilities: Discipline
Logistics Discipline
Collaboration
Create an environment based on teamwork, internal and exter-
nal collaboration
Teamwork
Develop highly functional teams with internal and external participation
Strategic sourcing
Understand and implement sound practices relative to “make versus
buy” decisions
Project management
Implement and drive structured “project management” disciplines
Systems Optimization
Execute sound practices based on a “total systems approach”
Total cost
Design and implement decision support tools for total cost analysis
Horizontal integration
Ensure horizontal integration for optimal productivity and waste
elimination
Table 24.3.
Logistics Professional’s Key Focus Areas (continued).

Case Study: GoldSMART Products, Inc.
265
Table 24.4.
High-Level Review for Current Condition Analysis.
A. High-Level Review for Current Condition Analysis
Questions
Voice of Customer
Customer expectations
What is the customer’s definition of “quality”?
Customer perceptions
What is the customer’s perception of quality received?
Customer challenges
What are the customer’s own internal and external challenges?
Voice of Business
Company expectations
What are company’s expectations of quality?
Company perceptions
What are company’s perceptions of quality produced?
Company challenges
What are company’s current internal and external logistics-related
challenges?

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