The impact of human capital management on operational performance at the gambia national water and
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5.4 Additional information relevant to the research Interestingly one major issue that strongly came up during the research was the need for knowledge management. Knowledge management is concerned with storing and sharing the wisdom, understanding and expertise accumulated in an organization about its processes, techniques and operations. Scarborough et al, 1999 suggest that knowledge management focuses on the development of firm-specific knowledge and skills that are the result of organizational learning process. Looking at the critical and crucial nature of NAWEC’s operations and the urgent need for improved sustainable performance, it is therefore recommended that management should consider as a matter of urgency, the need to manage the knowledge within especially on operational issues for business continuity and sustainable efficient performance. This will go a long way to reduce the high incidence of poor and unreliable power supply and all its negative attendant effects countrywide. As illustrated by Bose (2004), realizing an effective Human Capital Management strategy and turning into knowledge based company is seen as a compulsory term of success for firms. On this note, the researcher recommends that NAWEC recognizes HCM as a long term strategic asset that in the future will lead to improved and 70 increased effectiveness. In addition, further research could be done to employ modern advanced methods such as the balanced score card to measure the impact of managing the Company’s human capital. 71 REFERENCES Accounting for people: 2003, Report of the Task Force on Human Capital Management, available at www.accountingforpeople.gov.uk . Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. 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