The impact of human capital management on operational performance at the gambia national water and



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RACHEL GRACE NICOL-KEITA

5.1 
Summary of Findings 
The following are the summary of findings 
5.1.1 Relevant bundle of HR practices 
Analysis of the conducted research in NAWEC, shows the interconnectedness and 
complementary roles HR practices play in an organization. As posited by Spellman 
(1992) ‘Human Capital Management is an integrated effort to manage and develop 
human capabilities to achieve significantly higher levels of performance.’ The careful 


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selection of HR practices to manage human capital is therefore a precedent to the 
successful and effective management of human capital. The analysis showed that 
employees, especially at management level, are more likely to encourage employee 
involvement and information sharing if they have employment security. On another 
platform, employees generally are more likely to show interest in team working if their 
efforts are rewarded with performance-related incentives, given some degree of 
autonomy and see the compensation as fair and equitable. Likewise, if selective hiring 
was done, managing the knowledge, skills and capabilities of these employees, would 
involve career development and retention in the form of compensating them with the 
right incentives.
In the same light, the employees felt that their involvement in decision-making has a 
positive influence on their work attitudes and behaviours. Their participation or 
involvement in the day to day activities of their jobs motivates them to want to do more 
towards achieving the goals of the Company. It also builds their self esteem and 
confidence to perform assigned tasks with innovation and creativity.
5.1.2 Felt obligation and employee commitment 
From the analysis of the research conducted, employees illustrate the fact that NAWEC 
employees demonstrate high sense of obligation and commitment to work. The 
employees felt that obligation to work and high performance comes as a result of 
Management’s commitment to their well being. Therefore these activities of intrinsic 
motivation are reciprocal. Management must first demonstrate an obligation to 
compensate the employees well, and be committed to their well being in order for the 
employees to also feel obliged to repay the Company for the way they treat their 


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employees. It therefore augurs with the adage that Companies get what they pay for. 
Management can only succeed in their leadership when their employees are committed 
to the same vision and mission. Employees who feel a part of their workplace and can 
see evidence that they are making meaningful contributions to the success of the 
organization will give extra effort to get the job done.

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