The impact of human capital management on operational performance at the gambia national water and



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RACHEL GRACE NICOL-KEITA

APPENDICES 
Appendix 1
An excerpt of Nawec’s 2008 assessment report 
…Punctuality and Usage of working time need to be reconsidered in the organisation. 
The NAWEC employees are engaged on the basis of a forty-hour-working time per 
week. Forty hours mean forty hours. And it does not mean forty hours presence, it 
means forty hours working time. The current practice is far away of this understanding. 
The majority of the employees favour the presence definition of working time. This 
means an average reduction of the working time of fifteen percent. Considering about 
500 workers with a productivity of hundred Dalasi per hour this unacceptable 
definition of working time creates a loss of about 15,000,000 Dalasi per year. No 
further comment. 
If an employee only waits for the command of his/her superior staff the performance 
level is limited to the commands quality given. But based on self confidence and 
professional ability in many cases an employee can go far beyond these restrictions 
defined by commands, and perform much more than expected. The NAWEC 
management should apply much more courage and give freedom to those who are 
ready to perform with this self confidence. This provision of freedom gives space to own 
initiative, and will lead to a higher job performance….. 
 
 
 
 
 
 


75 
 
 
 
 
 
 
 
 
 
 
 
 
Appendix 2 
Administered Questionnaire 
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY 

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