ENGLISH FINAL EXAM
I. Introduction (02 marks)
Introduce yourself as a hotel receptionist and your working day.
II. Topic (04 marks)
Explain the main functions of a reservation chart.
III. Situation (04 marks) Checking out
Student will be an Employee and Examiner will be a Guest. Make a conversation between the Guest and the Employee.
Guest: It’s 9.00 am. Your name’s Mr(s) Anderson. You were in room 313 and you’d like to check out.
You had breakfast this morning.
You want to know what the charge of US$ 68 is for.
You haven’t got enough cash to pay, but you have got a Transworld credit card.
You also have American Express traveller’s cheques.
You’d like to know the exchange rate for dollars.
Employee: It’s 9.00 am and a guest comes to the desk.
The bill comes to US$ 986. The US$ 68 is for laundry and three long-distance calls the guest made from his/her room.
The hotel accepts American Express credit cards and also traveller’s cheques.
The rate is $ 1.00 = VND 21,000.
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Lưu ý: Thí sinh phải bảo quản đề thi và nộp lại đề trước khi rời khỏi phòng thi
BỘ VĂN HÓA, THỂ THAO VÀ DU LỊCH
TRƯỜNG CAO ĐẲNG DU LỊCH HÀ NỘI
ĐỀ SỐ 27
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ĐỀ THI TỐT NGHIỆP NĂM HỌC 201.. - 201...
HỆ CAO ĐẲNG CHÍNH QUY
CHUYÊN NGÀNH QTKD KHÁCH SẠN
Môn: Tiếng Anh chuyên ngành
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