Effective Marketing Strategies of McDonald’s in Malaysia and Indonesia


International Journal of Applied Business and International Management (IJABIM)



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Chin lc kinh doanh toan cu Mc Donal
International Journal of Applied Business and International Management (IJABIM) 
Vol. 6 No. 2, 33-46, August, 2021 
E-ISSN: 2621-2862/P-ISSN: 2614-7432 
DOI: https://doi.org/10.32535/ijabim.v6i2.1167 
https://ejournal.aibpm.org/index.php/IJABIM 
 
37 
With the presence of McD
onald’s in Malaysia and Indonesia, the government will be able 
to open employment opportunities to the people. With various companies like 
McDonald's, job opportunities will increase and it will be easier for employees to apply 
for jobs.
McDonald's provides the easiest way to lunch by demonstrating its efficient working 
procedures, as this fast-food model provides an effective way for individuals to meet their 
diverse demands (Ritzer, 1993). People not only satisfy their fundamental hunger needs 
by eating popular foods but also, they can take into consideration the price. Customers 
have always been hesitant of spending money on fast food during economic downturns 
(Mintel, 2009).
For the ecological elements that are connected to natural environment trends, as well as 
how these trends impact McDonald's distant macro-environment (Greenspan, 2018). It 
is used to look at how environmental changes affect businesses and customers. 
McDonald's can improve their environmental programs and sustainability to strengthen 
their brand and commercial success (Greenspan, 2018), for example, the McRecycle 
initiative (UKEssays, 2018a). This initiative aims to take advantage of the opportunities 
that have arisen as a result of the increased interest in corporate environmental initiatives 
and a rising focus on sustainable business practices (Greenspan, 2018). In addition, the 
availability and consistency of McDonald's food supplies were impacted by changing 
weather conditions. As a result, in order to mitigate this effect, McDonald's needs to 
expand their supply chain. McDonald's in Malaysia and Indonesia might benefit from 
these concepts. They are both absolutely one-of-a-kind in terms of their local cultures, 
marketing methods, client loyalty, and technological advancements.
McDonald's also has its own website and uses other online social media platforms to 
disseminate information about promotions and events in other regions. However, it is 
lacking in a number of areas where its competitors are well ahead. McDonald's for 
example has only lately introduced an internet ordering system. However, the delivery 
service is poor and does not always reach the majority of Kuala Lumpur and other major 
cities. As a result, in order to flourish in the dynamic business environment of the new 
century or internet era, McDonald's must design the finest plan to adapt to changing 
consumer demand.
Malaysians and Indonesians are the most majority Muslims, halal (permissible) is a major 
concern in Malaysia and Indonesia. McDonald's Malaysia requires 100% halal 
certification from Jakim (McDonald's Malaysia, 2020), but McDonald's Indonesia 
requires the Sistem Jaminan Halal (SJH) accreditation from LPPOM MUI (McDonald's 
Indonesia, 2020). Furthermore, McDonald's major supplier is MacFood Services, which 
assists the company in exporting grocery products to the market in northeast Islamic 
nations (Rajawat et al., 2020).
McDonald's engaged at least two Muslim kitchen employees and assigned two Sharia 
specialists as Sharia consultants to the internal halal committee to satisfy the halal 
criteria (Rajawat et al., 2020). Before employees can work, they must receive a flu 



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