Pipe Flow Expert User Guide
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| New Customers
Those of you who have previously purchased software from us will already be assured of our reputation and will not be concerned about receiving the software via download. However we understand that as a new customer you may be concerned that you do not get a CD with the software on. If we provided the software on CD it would be the exact same program that you can download from our web site (in fact the web site will always carry the very latest version of the software). Having a CD would not allow you to install and enable the software on multiple computers, since each installation would still generate a unique product number and would require a matching license code. When you purchase a program from our web site, you will automatically be emailed with a unique purchase token and an invoice/receipt that confirms your purchase. This is all you need for proof of purchase and we will always be able to confirm your purchase in our database. We have sold software via download for over 15 years. We are not one of those companies who you will not be able to contact or get a response from. As our existing customers know, our service and assistance with any issues you may have is worth far more than just having the software on CD. We do sell a license to use a copy of the Pipe Flow Expert software on a USB drive. When this option is purchased, we send you a ‘Pipe Flow’ branded USB drive and allow you to license this. This provides a completely portable copy of the software. There is nothing to install. The USB drive can be plugged in to any Windows based computer and the Pipe Flow Expert software can then be run directly from the USB drive, up into the memory of the local computer. Introduction 17 Summary The Pipe Flow Expert software can be downloaded and installed for a free trial. A license code can be purchased from our web site at www.pipeflow.com that will enable use of the software for an initial period of time (normally 12 months). A user can be up and running with a licensed version of the software within a few minutes. An Annual License fee must be paid to extend the license to use the software for a further 12 months, once the initial 12 month license period ends. The Annual License fee can be paid at www.pipeflow.com and is usually about 15% of the cost of the initial 12 month license fee. Software support and maintenance, including technical assistance, help with modeling issues and free upgrades to new releases, are provided for free while you are running a licensed copy of the Pipe Flow Expert software. This ensures that you will always be able to use the latest version of the software. |