3
Customer Relations
Management System ...................................................
110
Policy ...........................................................................
110
Responsible Executive and Framework .......................
111
Performance Evaluations .............................................
113
Initiatives Related to Improving Customer Satisfaction .....114
Raising Product Quality Levels and
Ensuring Product Safety
Management System ...................................................
117
Policy ...........................................................................
118
Training ........................................................................
118
Responsible Executive and Framework .......................
118
Global Safety Standard Certifications Obtained ...........
120
Product Security ..........................................................
120
Internal Company Rules Concerning Product Labeling ...
120
Major Accidents and Responses (Responding to Product-
Related Incidents) .........................................................
121
List of Awards ..............................................................
123
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