46
Figure 4.5 Good working relations and environment
Source: Researcher’s field work; Dec.2012
The work environment strongly influences the extent to which employees are engaged
in their work and committed to the organization. Deming (2000)
describes that the
physical work environment can cause stress which hinders employees from performing
at the desired level. This could be,
for instance, the lack of the right tools or the
breakdown of a machine or computer system making it impossible to use. The study has
showed by 59(46.5%) of the respondents from figure 4.5 above, strongly agreeing to the
fact that their working relations and environment do influence their work performance.
Another 54(42.5%) also agreed to this fact. Eight (6.3%) respondents were neutral
while only 6(4.7%) respondents disagreed to this point.
This means good working
relations must be encouraged and the enabling environment created for employees to
deliver better services.
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