Ch00fm-pgs-Martichenko/Goldsby
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| Chapter 14. Capability: Predictability ....................................................... 115
Organization ................................................................................................. 116 Highlighting Waste and Creating Visibility .......................................... 117 Standardized Operations and Setting Priorities ..................................... 118 The Organized Workplace: Clutter, Complexity, and Quality ............. 119 Measurement and the Organized Workplace ......................................... 119 Coordination ................................................................................................. 120 Coordination and Value Stream Mapping ............................................. 121 Coordination and Detailed Planning ...................................................... 122 Coordination and Measurement .............................................................. 124 Complexity ................................................................................................... 124 Complexity of Products .......................................................................... 125 Complexity of Processes ......................................................................... 126 Chapter 15. Capability: Stability ................................................................ 129 Standardization ............................................................................................. 130 The Key Aspects of Standardization ..................................................... 130 Standardization and Continuous Improvement ...................................... 131 Flexibility ..................................................................................................... 132 Developing Flexibility and Back to Basics ........................................... 133 Table of Contents vii Flexibility and Lead Time ...................................................................... 134 Logistics Infrastructure Flexibility ......................................................... 135 Planned Network Design and Visibility ................................................ 136 Control .......................................................................................................... 137 Today’s Capability Is the System’s Capability ..................................... 138 Common and Special Cause Variation .................................................. 139 Chapter 16. Capability: Visibility ............................................................... 141 Understandability ......................................................................................... 142 Beginning to Understand ........................................................................ 143 Channel Partners and Their Important Role .......................................... 143 Opportunities and the Moment of Truth ............................................... 144 Measurability ................................................................................................ 145 Voice of the Customer ............................................................................ 146 Creating Internal Measures of Meaning ................................................ 148 Actionability ................................................................................................. 149 Chapter 17. Discipline: Collaboration ....................................................... 153 Teamwork ..................................................................................................... 154 Processes and Knowing the Customer ................................................... 155 Building Teams ....................................................................................... 156 Complementary Skills and Opposing Views ..................................... 156 Natural Stages of Team Development ............................................... 157 Strategic Sourcing ........................................................................................ 158 Raw Material Suppliers .......................................................................... 159 Standardization, Complexity, and Dual Sourcing ................................. 160 Beware the Term “Partnership” ............................................................. 160 Collaboration and Logistics Services ..................................................... 161 Third-Party Logistics ............................................................................... 162 Developing a Lean Third-Party Logistics Relationship ........................ 163 Project Management .................................................................................... 165 Project Management: The Basics ........................................................... 166 Meeting Agenda (Compass) ............................................................... 167 Storyboard ............................................................................................ 167 Gantt Chart .......................................................................................... 168 Failure Mode and Effects Analysis .................................................... 169 Chapter 18. Discipline: Systems Optimization .......................................... 173 Total Cost ..................................................................................................... 174 Explicit and Implicit Costs ..................................................................... 174 viii Lean Six Sigma Logistics Horizontal Integration .................................................................................. 177 Perceived Difficulty and System Constraints ........................................ 179 Compensation and Incentive Programs .................................................. 179 Teamwork, Imperfection, and Defensive Behavior ............................... 180 Breaking Down the Walls ...................................................................... 181 Vertical Integration ...................................................................................... 181 From Customer to Supplier .................................................................... 182 Vertical Integration and Information ...................................................... 182 Variability, Leveled Flow, and Vertical Integration ............................. 183 Chapter 19. Discipline: Waste Elimination ............................................... 185 Quality at the Source ................................................................................... 186 The Benefits of Quality at the Source .................................................. 187 Logistics and Quality at the Source ...................................................... 189 Continuous Improvement ............................................................................. 190 Continuous Improvement: The Bare Facts ............................................ 190 The Challenges of Continuous Improvement Implementation ............. 192 Bridging the Gap ..................................................................................... 193 Getting People Trained ........................................................................... 194 Execution ...................................................................................................... 195 Acting as Lean Six Sigma Logistics Leaders ....................................... 195 tải về 2.84 Mb. 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