Chapter 1: business in the information age
More collaboration and teamwork
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- Điều hướng trang này:
- 3. Flattened management layers
- 5. Emphasis on ethics
2. More collaboration and teamwork-More cross-functional teams are created to empower workers and involve them in the decision-making -High-tech devices allow more information to be shared, gathered, decisions implemented and conflicts managed more effectively -Virtual teams might formed by distant members -Free agents are hired on a project basis 3. Flattened management layers-High technologies enable managers to make decisions and communicated them to customers, workers and executives directly 4. Global competition and cultural diversity-As companies go global, workforce becomes more diverse -Workers are expected to develop intercultural skills, including sensitivity, flexibility, patience and tolerance 5. Emphasis on ethics-Misconduct cases are released widely on the media, which means companies and workers should be aware of protecting their brands and reputation EXPLORING THE COMMUNICATION PROCESS (1 OF 7)-Communication may be defined as the transmission of information and meaning from a sender to a receiver -The meaning is the idea, as the sender intended it -The process of communication can easily be sidetracked, resulting in miscommunication -The process of communcation achieves its purpose when both the sender and receiver understand the process and how to make it work Sender has an idea: 3 of 7 -The comm. process begins when the sender has an idea -The idea may be influenced by complex factors including mood, frame of reference, background, culture and physical makeup as well as the context of the situation -Senders share their ideas based on their own experiences and assumptions -When senders know their purpose and anticipate the epected response, they are better able to shape successful messages Senders encodes idea (4 of 7) -The next step in the comm process involves encoding, converting the idea into words or gestures that will convey meaning -A major problem in communicating any message verbally is that words have different meanings for different people -Skilled communicators choose familiar, concrete words -Senders must be alert to the receiver’s communication skills, attitudes, background, experiences, culture -International messages require more caution tải về 34.81 Kb. Chia sẻ với bạn bè của bạn:
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