Dear Valued Enterprise and Organization Leaders

Dr. Nguyen Huu Thien, Former Director General

Principal – Robinson Consulting Group

Mr. Nguyen Nhu Khue, Chairman / CEO

Center of Consulting and Training for Quality & Productivity QUATEST 3

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Professional Profile :

CHARLES J. ROBINSON, P.E.

Charles Robinson has nearly 35 years of experience in helping companies strategically improve their manufacturing operations. After graduating from Rice University in 1975 with a Chemical Engineering degree, Mr. Robinson began his consulting career with Creole Production Services in Houston, Texas. At Creole, he advised major oil companies in their operations and maintenance strategies. He worked on various international and domestic projects developing operations plans, maintenance plans, start-up plans, and logistical support systems.

In 1984, Mr. Robinson began working at Fluor Daniel Corporation in Greenville, South Carolina, and Irvine, California. Mr. Robinson started a consulting division devoted with helping improve equipment reliability and maintainability. He managed projects with numerous companies including TRW, Lawrence Livermore National Laboratories, Nissan, Isuzu, and Toyota. He participated in the management team that merged the Fluor and Daniel organizations.

In 1988, Mr. Robinson joined Keith-Stevens as senior partner. He developed and launched a consulting practice specializing in implementation of Total Productive Maintenance. He trained in Japan under Seiichi Nakajima and Kunio Shirose of the Japanese Institute for Plant Maintenance. Clients included Ford, Boeing, Ocean Spray, and Exxon. After the purchase of Keith-Steven's by Hartford Steam Boiler, Mr. Robinson stayed on to become a vice president of the Consulting Division.

In early 1993, Mr. Robinson formed Robinson Consulting Group, dedicated to helping companies strategically improve their manufacturing operations. Clients have included Ford, Dofasco Steel, Rohm & Haas, and Pentair Corporation. He worked with many companies as they began to learn about and implement their versions of the Toyota Production System. In 1996, Mr. Robinson joined forces with other independent consultants to form Total Systems Development, Inc., an organization devoted to helping companies strategically improve manufacturing operations. Mr. Robinson has been working in Asia and Australia helping shoe & garment manufacturing companies and mining companies adopt the principles of lean manufacturing. In 2008, Mr. Robinson joined Productivity-Asia, representing the Productivity group of companies in Asia.

Mr. Robinson has developed a national reputation as an expert in the Toyota Production System and in developing corporate strategies in lean manufacturing. Mr. Robinson has co-authored a book entitled, Total Productive Maintenance: The North American Experience, published by Productivity Press. He was also lead author in the book, Lean Manufacturing – A Plant Floor Guide, published by the Society of Manufacturing Engineers in 2001. He has authored articles for Plant Services, Maintenance Technology, Plant Engineering, AIPE Journal, and IMI Newsletter. He has been a featured speaker at the National IIE Conference, National Plant Engineering and Maintenance Show, Society of Manufacturing Engineers, National AIPE Conference, as well as numerous regional conferences and seminars.

The following is a partial listing of companies for which Mr. Robinson has provided assistance:

Ford	TRW	Exxon	Dell
GM	Rohm & Haas	Pentair	BHP Billiton
Delphi	Harley-Davidson	Nike	Dell Computer